Contact Us
If you have any questions, issues, or feedback, please reach out to our support team. We typically respond within 1-2 business days.SUPPORT_EMAIL：sunqiang092@gmail.com
SUPPORT_EMAIL
Frequently Asked Questions
How do I reset my game progress?
To reset your progress, go to Settings within the app and select "Reset Data". Note that this action cannot be undone.
I made a purchase but did not receive the items. What should I do?
Please restart the app first. If the issue persists, contact us at SUPPORT_EMAIL with your order ID and we will resolve it promptly.
How do I restore my purchases?
Tap "Restore Purchases" in the in-app store or Settings screen. Make sure you are signed in with the same Apple ID used for the original purchase.
The app crashes or does not load. How can I fix this?
Try closing the app completely and reopening it. If the problem continues, delete and reinstall the app. Your progress may be saved to your account if you are logged in.
How do I cancel a subscription?
Subscriptions can be managed through your Apple ID settings. Go to iPhone Settings → Your Name → Subscriptions, and select the app to cancel.
I have a suggestion or feedback. Who can I contact?
We welcome your feedback! Please send your suggestions to SUPPORT_EMAIL and our team will review them.
About Kingdom Ascension
Kingdom Ascension is developed and maintained by me. We are committed to providing an enjoyable and stable experience for all our players.
For business inquiries, please also contact us at sunqiang092@gmail.com.